Frequently Asked Questions

Pick your product, choose the number of people (1–4 for Wobble Figures), upload your photo and check out. Our designers turn your photo into a one-of-a-kind keepsake — no design skills needed.

A clear, well-lit photo where faces are fully visible works best. Sharp phone photos are perfectly fine. The clearer the photo, the more detailed your custom figure will be.

We don't send preview images. Every piece is designed by our professional designers with over 13 years of experience, and we stand behind the quality of every order. If you have special requests (pose, outfit, text), leave a note at checkout or contact us before ordering.

Yes — changes and cancellations are free before production starts. Once production begins, custom items can no longer be changed or cancelled, so please double-check your photo and options before checking out.

Each piece is custom-made to order: production takes 3–7 business days, then 7–14 business days for delivery. Please allow extra time around holidays.

Shipping is a flat $20 on orders under $39 — and free on orders over $39. Every order ships fully tracked.

We currently ship to the United States and the United Kingdom with tracked delivery. Delivery takes 7–14 business days after production.

As soon as your order ships, we email you a tracking number. Click the link in the email to follow your package door to door.

International tracking can pause for a few days at customs. If your tracking hasn't updated for more than 5 business days, email support@animeholo.com Monday to Friday, 9 AM to 5 PM Pacific Time with your order number and we'll investigate right away.

If a package is confirmed lost in transit, we'll remake and reship it for free — or refund you in full, your choice.

Because every piece is personalized and made to order, we can't accept returns for change of mind. But if your order arrives damaged, incorrect, or is lost, we'll make it right with a free remake or a full refund — including shipping.

Email support@animeholo.com within 30 days of delivery with your order number and a photo of the damage. We'll remake and reship it for free, or refund you in full — whichever you prefer.

Approved refunds are issued to your original payment method within 3–5 business days. Your bank may take a few extra days to post it.

Wobble Figures and Spring Bobbleheads are crafted from premium acrylic with vivid full-color UV printing, mounted on a sturdy base. Keychains, fridge magnets and standees use the same high-grade acrylic.

Wipe gently with a soft, dry cloth. Avoid alcohol, solvents and abrasive cleaners, and keep it out of prolonged direct sunlight to protect the colors.

No — the UV-printed colors are sealed into the acrylic and designed to stay vibrant for years with normal indoor display and basic care.